Refund Policy
Last updated: Februrary 2025
1. Returns & Exchange Eligibility
We accept returns or exchanges within 15 days of delivery if:
The item is unused, unworn, and in its original condition.
The product is returned in the original packaging, including tags and accessories.
You have proof of purchase (order confirmation or receipt).
Note: Items that show signs of wear or damage will not be eligible for a refund or exchange.
2. Non-Refundable Items
We do not accept returns or refunds for:
Final sale or clearance items.
Gift cards.
Customized or personalized shoes.
3. How to Initiate a Return
To start a return, please follow these steps:
Contact us at [Insert Contact Email] with your order number and reason for return.
We will provide a return authorization and shipping instructions.
Ship the item back to us within 15 days of return approval.
Once received and inspected, we will process your refund or exchange.
4. Refund Processing
Refunds are processed within 15 business days after receiving your return.
The refund will be issued to your original payment method.
Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return is due to our error.